Shipping & Returns
Shipping and Returns Policy
Please read these terms and conditions carefully. By using this web site, you agree to be bound by the terms and conditions described below
These terms and conditions govern your use of, and any purchase from, the A Little Twisted by Zoë web site, and constitute a contract between you and A Little Twisted by Zoë. A Little Twisted by Zoë reserves the right to change or modify any of these terms and conditions at any time, and in its sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on this site. Therefore, you should check before making a purchase.
Shipping Policy
At A Little Twisted by Zoë, we offer shipping to customers both locally and internationally. We use reliable shipping methods to ensure that your orders are delivered safely and securely. Shipping costs vary depending on the destination and weight of your order, and will be calculated at checkout.
We take great care in packaging your orders to ensure they arrive in the best possible condition. If you have any special requests or concerns about packaging, please let us know and we will do our best to accommodate you.
If you have any questions or concerns about shipping, please contact us and we will be happy to assist you.
Product availability and pricing
Our aim is to send you your order quickly and efficiently. Most pieces are available for despatch within 2 working days. However, please remember that if our pieces are individually made, just for you, and therefore delivery will take longer. If you require something that bit sooner, or to meet a special deadline, then please email us to discuss your particular requirements.
Prices are quoted in Sterling. In the unlikely event that a piece of jewellery is incorrectly priced we reserve the right to correct any and all errors when they do occur but we cannot honour inaccurate or erroneous prices. If a product’s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or not accept the order and we shall notify you of such a situation.
Because of the nature of Silver we reserve the right to change our prices without notice. We apologise for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact us.
Return & Exchange Policy
We want you to be completely satisfied with your purchase from A Little Twisted by Zoë, and we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, colour and size may vary slightly.
If for any reason, you are not satisfied with the jewellery that you have purchased, you may return the unworn and unused goods to us in perfect condition in the original packaging, within 14 days of purchase. The return of any goods will be your responsibility and at your risk, and we advise you take out your own insurance. We will be happy to offer you an exchange or refund for jewellery returned. However, for reasons of hygiene, earrings are non-returnable.
Once we receive the returned item, we will process your refund or exchange within 7-10 business days. If you have any questions or concerns about our return or exchange policy, please contact us and we will be happy to assist you.